Effective Date: November 25, 2026
Website: itsreallytgreene.com
Contact: contact.itsreallytgreene@gmail.com
1. Final Sale, No Refunds ,& Cancellation Restrictions
Thank you for supporting itsreallytgreene.com Every item in our curated collection is handcrafted, printed in-house, and produced on-demand.
All Sales Are Final: We operate under a strict no-refund policy. We do not accept returns, issue cash/card refunds, or offer exchanges for buyer’s remorse, changes of mind, or ordering errors.
No Cancellations Post-Payment: Order cancellations will not occur once payment is processed. Orders immediately enter workflow, production prep, and inventory allocation upon checkout completion. Payments are non-refundable, and orders cannot be edited, revoked, or canceled once confirmed.
2. Exceptions: Transit Damage Only
The sole exception to our final-sale policy applies to items arriving damaged or broken directly as a result of courier handling during transit.
To be eligible for an exchange or replacement:
Reporting Window: You must report the damage within 48 hours of carrier-confirmed delivery.
Filing Requirements: Email contact.itsreallytgreene@gmail.com with:
Full name and order number.
A description of the damage.
Clear, well-lit photos showing:
The damaged item(s).
The exterior shipping parcel showing courier handling/transit wear.
The shipping label attached to the package with tracking clearly legible.
3. Resolution Protocol
Replacements Only: Verified transit claims will be fulfilled with an exact replacement of the damaged item sent via standard shipping at zero additional cost.
No Cash Refunds: If an exact replacement cannot be produced due to supply or inventory limitations, store credit will be issued. Monetary refunds back to original payment methods will not be provided under any circumstances.
4. Handcrafted & Transfer Variance
Because our items utilize specialized physical transfer and in-house crafting methods:
Subtle variations in color tone (digital screen display vs. physical transfer finish), positioning, and finish textures are natural characteristics of small-batch, handmade production and do not qualify as defects or transit damage.
5. Shipping & Delivery
Incorrect Shipping Information: Customers are responsible for providing an accurate delivery address at checkout. If a package is returned to sender due to an incomplete, invalid, or incorrect address, the customer is responsible for re-shipping postage before the parcel is re-sent.
Delivered Status: itsreallytgreene is not liable for items confirmed as "Delivered" by the carrier that are misplaced, stolen, or lost following confirmed drop-off.
6. Customer Support
For questions regarding an existing transit damage claim: